We strive to make your order experience as cost effective and stress free as possible. Through our vast networks of warehousing across Canada we are able to offer Free Standard 2-10 business day delivery on all orders Canada Wide.

Please note:

• There is a 1-2 day period to process your order and time to discuss any special accommodations that need to be made to ensure you can safely bring your item(s) inside on your own (or with a few helping hands).
• If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible.Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
• larger parcels only such as dining tables and sofas) For apartment buildings and condominiums complexes the courier will deliver the package to the front door of your lobby.

We strive to offer affordable and competitive delivery options for everyone who shops with us.

However, some areas are significantly more expensive for us to ship to than others, so additional fees may apply due to the additional fuel and labor costs involved in reaching your area. As we do offer free Shipping Canada Wide This is a very rare occurrence but unfortunately can indeed happen.

Please Note:

• Only applies to orders to remote areas of (Yukon, the Northwest Territories, Nova Scotia, New Brunswick,PEI, Newfoundland and Labrador, and Nunavut), and other locations outside of our standard service area are subject to additional shipping fees.

If you’d like to receive your order at a later date than the estimated delivery window, you can add special instructions at the cart page or send us an email info@hofthome.com. Please include the date you’d prefer delivery on (or after) and we’ll place a temporary hold on your order.

We can certainly hold items for you to meet your desired delivery date. While we’re unable to guarantee a exact delivery date we do our absolute best to ensure delivery within a 2-3 day window.

Please Note:

• If an item is currently out of stock and it is for pre order please keep in mind you will be unable to request a delivery date that is before the estimated arrival date.

To avoid complications in the event you’d like to exchange or return your item(s), we ask that you or our delivery partners do not dispose of order boxes. Until you’re certain your Höft Home piece is right for you, we recommend folding the box(es) flat, and storing the additional packing materials.

If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery date. If you would like for us to send out the in stock item prior to the other items please get in touch with us. As we have five operating warehouses across Canada, it is possible that parts of your order are stocked in different locations. Due to this it is possible that your items will arrive at different dates, but we will do our best to have your order arrive together.

Please note:

• If you live outside of our standard shipping area,additional shipping charges may apply.We may choose to split smaller items which will be shippedseparately via courier (FedEx), (Canpar), (UPS) etc. which may mean you'll receive them sooner than otherpieces in your order.

If you’d like to cancel your order, simply contact us and we will cancel your order right away. If your order hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. It may take up to 1-5 business days depending on your credit card provider for your refund to be reflected on your balance.

Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue. Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price minus the return shipping cost. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated delivery window during checkout. This delivery window is subject to delays caused in-transit. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse

We are delighted to offer complimentary shipping across Canada, delivering your order right to your doorstep or building lobby. For those seeking a more personalized delivery experience, we introduce our In-Room Delivery service.

In-Room Delivery Service: Elevate your delivery experience by choosing our In-Room Delivery option. This premium service ensures that your purchase is not just delivered to your door but placed in the room of your choice. Whether it's navigating stairs, elevators, or long corridors, our team is ready to assist.

How to Arrange In-Room Delivery: If you're interested in upgrading to In-Room Delivery, please reach out to us directly. Contact us through our website, email, or give us a call, and we'll take care of the arrangements. Our team will work with you to ensure a seamless and convenient delivery process tailored to your schedule.

Additional Fee: Please note that In-Room Delivery requires an additional fee. This fee varies based on the specifics of the delivery such as location, accessibility, and the size of the items. Once we understand your needs, we will provide you with a detailed quote for the additional service.

We strive to make your order experience as cost effective and stress free as possible. Through our vast networks of warehousing across Canada we are able to offer Free Standard 2-10 business day delivery on all orders Canada Wide.

Please note:

• There is a 1-2 day period to process your order and time to discuss any special accommodations that need to be made to ensure you can safely bring your item(s) inside on your own (or with a few helping hands).
• If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible.Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
• larger parcels only such as dining tables and sofas) For apartment buildings and condominiums complexes the courier will deliver the package to the front door of your lobby.

We strive to offer affordable and competitive delivery options for everyone who shops with us. However, some areas are significantly more expensive for us to ship to than others, so additional fees may apply due to the additional fuel and labor costs involved in reaching your area.

As we do offer free Shipping Canada Wide This is a very rare occurrence but unfortunately can indeed happen.

Please Note:

• Only applies to orders to remote areas of (Yukon, the Northwest Territories, Nova Scotia, New Brunswick,PEI, Newfoundland and Labrador, and Nunavut), and other locations outside of our standard service area are subject to additional shipping fees.

If you’d like to receive your order at a later date than the estimated delivery window, you can add special instructions at the cart page or send us an email info@hofthome.com. Please include the date you’d prefer delivery on (or after) and we’ll place a temporary hold on your order.

We can certainly hold items for you to meet your desired delivery date. While we’re unable to guarantee a exact delivery date we do our absolute best to ensure delivery within a 2-3 day window.

Please Note:

• If an item is currently out of stock and it is for pre orderplease keep in mind you will be unable to request a delivery date that is before the estimated arrival date.

To avoid complications in the event you’d like to exchange or return your item(s), we ask that you or our delivery partners do not dispose of order boxes.

Until you’re certain your Höft Home piece is right for you, we recommend folding the box(es) flat, and storing the additional packing materials.

We’ve temporarily disabled in-room and assembly delivery options to ensure we can maintain a social distance during your delivery.

Please note:

• that flat rate shipping, free shipping, and other discounts do not apply outside of Hoft Homes standard delivery area. Free shipping for orders $100+ is not applicable to trade or business purchases; regular rates apply

If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery date. If you would like for us to send out the in stock item prior to the other items please get in touch with us.

As we have five operating warehouses across Canada, it is possible that parts of your order are stocked in different locations. Due to this it is possible that your items will arrive at different dates, but we will do our best to have your order arrive together.

Please note:

• that if you live outside of our standard shipping area,additional shipping charges may apply.We may choose to split smaller items which will be shippedseparately via courier (FedEx), (Canpar), (UPS) etc. which may mean you'll receive them sooner than otherpieces in your order.

If you’d like to cancel your order, simply contact us and we will cancel your order right away.If your order hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. It may take up to 1-5 business days depending on your credit card provider for your refund to be reflected on your balance.

Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.

If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue. Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price minus the return shipping cost. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated delivery window during checkout. This delivery window is subject to delays caused in-transit. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse

Free Shipping Canada Wide

We strive to make your order experience as cost effective and stress free as possible. Through our vast networks of warehousing across Canada we are able to offer Free Standard 2-10 business day delivery on all orders Canada Wide.

Please note:

There is a 1-2 day period to process your order and time to discuss any special accommodations that need to be made to ensure you can safely bring your item(s) inside on your own (or with a few helping hands).

Please note:

If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible.Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.

Please note:

larger parcels only such as dining tables and sofas) For apartment buildings and condominiums complexes the courier will deliver the package to the front door of your lobby.

Shipping Beyond Our Standard Service Area

We strive to offer affordable and competitive delivery options for everyone who shops with us. However, some areas are significantly more expensive for us to ship to than others, so additional fees may apply due to the additional fuel and labor costs involved in reaching your area.

As we do offer free Shipping Canada Wide This is a very rare occurrence but unfortunately can indeed happen.

Please Note:

Only applies to orders to remote areas of (Yukon, the Northwest Territories, Nova Scotia, New Brunswick,PEI, Newfoundland and Labrador, and Nunavut), and other locations outside of our standard service area are subject to additional shipping fees.

Order Holds & Delivery Date Requests

If you’d like to receive your order at a later date than the estimated delivery window, you can add special instructions at the cart page or send us an email info@hofthome.com. Please include the date you’d prefer delivery on (or after) and we’ll place a temporary hold on your order.

We can certainly hold items for you to meet your desired delivery date. While we’re unable to guarantee a exact delivery date we do our absolute best to ensure delivery within a 2-3 day window.

Please Note:

If an item is currently out of stock and it is for pre orderplease keep in mind you will be unable to request a delivery date that is before the estimated arrival date.

Unboxing and Box Removal

To avoid complications in the event you’d like to exchange or return your item(s), we ask that you or our delivery partners do not dispose of order boxes.

Until you’re certain your Höft Home piece is right for you, we recommend folding the box(es) flat, and storing the additional packing materials.

In-Room Delivery

We’ve temporarily disabled in-room and assembly delivery options to ensure we can maintain a social distance during your delivery.

Please note:

that flat rate shipping, free shipping, and other discounts do not apply outside of Hoft Homes standard delivery area. Free shipping for orders $100+ is not applicable to trade or business purchases; regular rates apply

Split Deliveries

If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery date. If you would like for us to send out the in stock item prior to the other items please get in touch with us.

As we have five operating warehouses across Canada, it is possible that parts of your order are stocked in different locations. Due to this it is possible that your items will arrive at different dates, but we will do our best to have your order arrive together.

Please note:

that if you live outside of our standard shipping area,additional shipping charges may apply.We may choose to split smaller items which will be shippedseparately via courier (FedEx), (Canpar), (UPS) etc. which may mean you'll receive them sooner than otherpieces in your order.

Cancellations

If you’d like to cancel your order, simply contact us and we will cancel your order right away.

If your order hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping

fee will apply to ship the item back to us. It may take up to 1-5 business days depending on

your credit card provider for your refund to be reflected on your balance.

Refused Delivery

Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.

If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue. Otherwise, refused orders will be processed as a return.

Once the item is returned to our warehouse, you'll be issued a refund of the item's price minus the return shipping cost.

if we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

Out Of Stock / Pre Orders

If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated delivery window during checkout. This delivery window is subject to delays caused in-transit. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse